- 7 testimonials found - Page 1 of 1
34 Lennox Street Old Toongabbie
I consider myself extremely fortunate to have had such a positive real estate experience. From the outset, I found Julie Collins and her team to be professional, courteous, efficient and helpful. Nothing was ever too much trouble and I never felt that I could not ask for advice or assistance. As this property had formerly been my family home, it was an emotional undertaking. Julie’s sincerity and concern whilst still being thorough and professional made the process much easier.
I was guided seamlessly through the leasing phase of my property and always felt that the Elders team had only my best interests at heart. In saying this, however, I believe that the added bonus of this team and Julie in particular, is their ability to treat the landlord and the tenant with equal courtesy, professionalism, care and concern. My eventual tenants were wonderful and remained for the full four years that I had the property for lease. Their needs and mine were all attended to with equal promptness and attentiveness. Another of the many strengths of the Elders Toongabbie team is communication. Julie is insistent that emails or phone calls were always answered straight away and I was kept up-to-date with all matters.
All administrative aspects of Julie’s team were carried out flawlessly in my experience: the paying of rent and bills and the provision of invoices and end-of-year statements, ensured that my financial records remained transparent. I cannot praise Julie Collins and her team highly enough. I admire Julie as a professional and as a person. I feel that Julie has become a family friend; such was her commitment to her role. I have no hesitation in recommending the Elders Toongabbie Property Management team to any prospective landlord.
3/94 Metella Rd Toongabbie
There is, in my opinion, an unmatched professionalism at Elders Toongabbie, that goes beyond what is usual in the world of Real Estate management. Their customer service is second to none irrespective of whether you are looking to buy a property, have your property managed, sell your property, or rent. They are carers if you are a renter and professional if you are an owner, buyer or seller, the complete package.
Having owned a property that Elders Toongabbie managed on my behalf, you will not get better management of your property anywhere. They select your tenants carefully and ensure that there is proper care of your property throughout the lease period. If you are a seller, then they have your best interests at heart, and handle the process at the highest professional level. If you are a buyer, you will find Elders Toongabbie courteous and honest. If you are a renter you can be assured that Elders Toongabbie will ensure your rights are respected.
I have has an association with Elders Toongabbie in all the above categories (except being a renter) and all I can say to you is that you need look no further for competent, professional, and caring management of your affairs.
Congratulations Elders. Well done to the whole team.
10a Barangaroo, Rd Toongabbie
Julie assumed the role of Property Manager for my newly constructed Beechwood Home in late July, 2012. July was extremely proactive in organising suitable tenants to commence their tenancy on 8th August; however, the building company concerned created considerable problems that made it impossible for the tenants to move into the property as arranged.
It was in this situation that I came to respect Julie’s professional judgment in regard to the manner in which she liaised with the tenants on the one hand and my frustrated initiatives to get the builder to rectify the problem they had created.
I especially appreciated Julie’s professionalism when the prospective tenants decided not to follow-up with their original tenancy arrangement due to the protracted building delays.
At this stage I was personally confronted with massive mortgage expenses and no tenants. Julie was equally reassuring and undaunted and immediately organised suitable tenants to take up residence, with the same excellent rental return, as soon as I was able to secure my” Certificate of Occupancy” from Council. Julie’s proactive and understanding response to my situation saved me from considerable financial repercussions from my credit provider.
Julie’s proactive approach to her management responsibilities has continued since the tenants move into property; for example, a late rental payment situation was addressed immediately, with the late payment brought up to date within a week of the due date.
Julie oragnised a rigorous property inspection on 12th January 2013 in which all aspects of the property were scrutinised and issues such as the number o f people residing on the property at this date being raised with the tenants to ensure that only the prescribed number of tenants identified on the rental arrangement were in residence.
In addition, Julie has further advised me in regard to recommendations for a range of agency approved trades people, whose services have proved to be outstanding. I found this service from Julie to be invaluable.
Julie professional management and service ethic will ensure that I will be remaining a client of your office for an indefinite period.
I would be most happy to discuss all of my above mentioned observations with your office at any time convenient to you.
20 cooper St Blacktown
We are writing this letter in appreciation of the high quality and standard of service provided by Julie. Whilst liaising with Julie we found her to be very pleasant, friendly and knowledgeable to deal with. Julie has always returned our calls in a prompt manner and has provided us with valuable service.
Julie has always displayed the utmost professionalism and has at all times made us feel very confident in her ability to perform her duties to a high standard and to hence achieve the desired outcome successfully and smoothly. We have found that nothing has ever been a problem for Julie, and without fail we have always been updated and informed of any developments regarding prospective tenants for our property.
We were extremely pleased in the way that Julie advertised our property. The write-up for the property was fantastic. We were also delighted when the property was leased to suitable tenants in less than two weeks.
We have 3 other investment properties in NSW all managed by property managers. The level of service provided by these agencies does not compare to the standard of service, efficiency and professionalism provided by Julie.
We hope to continue investing in the near future and due to Julie’s efficient and professional service, we will without a doubt continue our service with Elders Real Estate Toongabbie. We have found Julie to be sincere and genuine person who has increased our knowledge as landlords. As a result, we will also be recommending our friends and family to Elders Real estate Toongabbie.
20 Ravel St Seven Hills
We had never rented out a house before, but Julie was quick to give us an extensive run down on the way things worked and what we needed to do. She was happy to answer the most trivial questions, and her wealth of experience was evident in how easy the whole process became.
We have been so pleased with the way that Julie has managed our property. Monthly statements and other correspondence have always been forwarded to us in a timely manner and queries have been managed promptly. Julie has always been but a phone call away, and has even been able to help us out well after hours when required – always pleasant and professional.
After a couple of years, we recently decided to sell our house. Again, we had never done this before and we were most concerned given that we were going to be selling with a tenant in place. Again, Julie was able to help us through the process and I often forget the huge task that we’ve just been through – it has been made so easy.
I have no hesitation in recommending Julie to others – in fact, despite the fact that we have now moved out of Sydney, I will be keeping her business card to pass on to friends and family.
It has been an absolute pleasure having Julie as our Property Manager.
We moved to Toongabbie last July as we were expecting our first child and moved closer to work and Westmead Hospital. I met Julie during the open house in July and since then she has been absolutely professional and great to work with. I can confirm that Julie has a great integrity. She is extremely enthusiastic about her work which is infectious and cares about her clients and their family.
It was ridiculous to hear the landlord decided to sell this unit and we have to move once again, this time with a little bub, childcare booked in few blocks away and so much planned. It wasn’t easy to accept the owner is selling only in six months of our tenancy or else we wouldn’t have signed the lease in the first place as we were looking for long term commitment. We own a villa in Werrington near UWS and regrated moving here. It was very stressful and my initial reaction was, “The Real Estate knew this but they didn’t cared”. She changed my initial perception about Real Estate Agents.
On a personal note, Julie has superior written and verbal communication skills. She gets along extremely well with her clients and also introduced me to Financial Planner which once again has been absolutely helpful. She is solution-oriented person, a motivating team leader and she also worked effectively as a team member to help us find a new unit. We found her extremely valuable.
Being a team leader myself, I value such professionals and truly believe she deserves a recommendation
72 Delaney Drive Doonside