This is a report that is compiled at the commencement of a tenancy prior to your tenant moving into the property. This report outlines the condition of the property at the commencement of the tenancy and is used when the tenant vacates to ensure that the property is left in the same condition. The tenant has 7 days from commencement of tenancy to sign and return the condition report. The outgoing inspection will be carried out as soon as possible after the end of a tenancy, when the tenants have returned their keys. The ingoing Condition Report is used at this inspection and each item is checked off to make certain that the property is in the same condition as when the tenant took possession. It is at this inspection that any items that need to be rectified by the tenant are identified allowing for wear and tear.

At Elders Real Estate Toongabbie our property condition reports are complemented by a range of digital photographs of the condition of your property to help alleviate any disputes at the finalisation of the tenancy. This service is complimentary to our clients.

Routine inspections are conducted 3 months after a tenant takes possession of the property and six monthly thereafter. These inspections are essential to ensure that your property is being maintained to an acceptable standard and to identify any maintenance that may be required. A copy of the routine inspection report is forwarded to you after each inspection and should it be necessary, a member of the Elders Real Estate Toongabbie Property Management Team will contact you to discuss items noted on the report.

Tenants have several options to pay their rent, leaving no excuse for late payments. We offer the following payment options:-

• DEFT Payment systems 24 hours per day, 7 days per week using a credit card (charges apply), or from your bank, building society or credit union account. This is our preferred payment method.
• EFTPOS debit card at our office
• EFTPOS credit card (charges apply VISA & Mastercard only)
• Cheque or Money Order either via mail or at our office
• Rental Rewards (rent payments via your credit card which accrue reward points - forms available at our office for enrolment)

We do not accept cash at our office under any circumstances.

A fee of $30.00 will be payable by the tenant for any dishonoured payments. We reserve the right to refuse any payment method following more than 2 dishonours.

Elders Real Estate Toongabbie has a zero tolerance on rental arrears. It is the tenants responsibility to ensure as per their Residential Tenancy Agreement that their rent is paid by the due date.

From the time rent is overdue we contact the tenant to advise them that the rent is in arrears. We will contact tenants by whatever means we are able, this includes but is not limited to sms messages, email, telephone calls and mail.

We use the DEFT rental payment system, all tenants have been issued with a DEFT code number and instructions booklet on how payments can be made. FOR SECURITY PURPOSES NO CASH IS ACCEPTED AT OUR OFFICE.

When a tenant falls more than 14 days behind in their rental payments they are issued with a notice of termination advising them they need to provide vacant posession of the premises with 14 days.

For further information on our handling of arrears and what you can expect from our team, please call on 9896 2333 or email rentals@elderstoongabbie.com.au.

On the 25th day of every month all monies held, unless instructed otherwise, is paid to you by way of direct debit to your nominated bank account or by cheque. A statement is issued at the same time outlining the debits and credits for that month, the statement is sent to you via mail with all accounts attached and via email if you have an email address recorded with our office.